Refund policy

Customer Care:

At Alyra.pk, we strive to ensure your satisfaction with every purchase. If you receive a damaged item or an incorrect order, we are here to help make it right. Please review our return/exchange policy below:

1. Damaged Items:
   - We accept returns for damaged items only.
   - To be eligible for a return, the item must be unused and in the same condition that you received it.
   - You must notify us of the damage within 7 days of receiving the item.
   - Please contact us via one of the following methods:
     - Social Media Page inbox
     - Email: info@alyra.pk

2. Incorrect Orders:
   - We only allow an exchange for any incorrect order shipped.
   - If you receive an item different from what you ordered, please notify us within 7 days of receiving the item.
   - Please contact us via the methods listed above.

3. Process for Returns:
   - Once we receive your notification, we will guide you through the return process.
   - We may require photographic evidence of the damage or incorrect order for our records.
   - After reviewing the information, we will provide further instructions on returning the item.

4. Refunds and Replacements:
   - For damaged items and incorrect orders, we offer refunds and replacements, respectively, depending on the situation.
   - If approved for a refund, it will be processed and applied to your original method of payment.
   - If you receive an incorrect order, we will replace the item with the correct size or article instead of providing a refund.

5. Shipping:
   - You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Contact Us:
   - If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us via:
     - Social Media Page inbox
     - Email: info@alyra.pk

We appreciate your understanding and cooperation. Thank you for shopping at Alyra.pk!